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Chương trình giảng dạy

Chapter 1. STYLE AND STRUCTURE OF A COMMERCIAL LETTER
Introduction 00:00:00
Chapter 2. INQUIRIES AND REPLIES
Introduction 00:00:00
Chapter 3. QUOTATIONS AND OFFERS
Introduction 00:00:00
Chapter 4. SALES LETTERS AND VOLUNTARY OFFERS
Introduction 00:00:00
Chapter 5. ORDERS AND THEIR FULFILLMENT
Introduction 00:00:00
Chapter 6. COMPLAINTS AND CLAIMS
Introduction 00:00:00
Chapter 7. E-MAILS IN COMMERCE AND SAMPLES
Introduction 00:00:00
Chapter 8. LETTERS OF APPLICATION
Introduction 00:00:00

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